Returns & Exchanges

Stéphane Humbert Lucas offers a refined return process, allowing you to return unopened and unused fragrances in their original cellophane packaging within 14 days of delivery. For hygiene and safety reasons, we cannot accept returns for products that have been unsealed or tested.

1

Initiate Your Request

Contact our concierge team at [email protected] with your order number and the reason for your return.

2

Secure Packaging

Carefully place the item in its original boutique packaging, ensuring the protective seal is intact and the product is secure for transit.

3

Shipping and Collection

Affix the provided prepaid return label to your parcel and drop it off at an authorized courier location or schedule a collection.

4

Quality Inspection & Refund

Once our artisans verify the condition of the returned item, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing